pro customer service tips vacation rentals

Pro Customer Service Tips: Best Practices for Vacation Rental Managers

Customer service best practices begin with knowing the customer. Today’s consumer audience expect exceptional service paired with exceptional value, and each situation is different. However, there are some pro customer service tips that vacation property managers can use daily to ensure owner and guest satisfaction. To gain insight, we spoke with Mat and Penni Levine, owners of iTrip Vacations Keystone. …

How to Improve Vacation Rental Review Ratings: 8 Expert Tips

Vacation rental reviews have become a leading driver for online exposure and increasing bookings. Rental managers with several high reviews have an easier time generating bookings, while those who have no or low reviews find themselves penalized on listing sites and search engines and lose out to their competition. However, there are ways to ensure your property receives the best …

customer service tips family vacation

Customer Service Tips: How to Approach Different Age Groups

In order to run a successful vacation property management business and increase growth, mangers must provide top customer service at all times. Even though it’s not always easy to do, the practice of high-quality service keeps customers coming back and generates more business referrals. As vacation rental experts, we know not every guest is the same. What works for one …

negative reviews vacation rental pros

How to Handle Negative Reviews: 10 Tips for Rental Managers

With the surge in online research and bookings, reviews have become a major selling point for online travel agencies (OTAs). However, with the perks managers receive from positive reviews also comes the impact from negative reviews. If not managed correctly, negative reviews can cost OTAs thousands of dollars per review and have damaging effects on long-term business. But what can …

welcome book tips digital vacation rental

10 Welcome Book Ideas: Give Guests Something They Love

The beginning of any memorable vacation starts with a greeting. While it’s customary to send an email with important information, a welcome book inside the vacation rental – and sent prior to check-in – takes guest satisfaction to a new level. Visitors want to know everything they can about an area, especially before they arrive. “Our operating philosophy as a …

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Vacation Rental Reviews Can Make or Break Income

Do online vacation rental reviews really affect the leisure travel industry? The short answer is: Yes. Due to the popularity and influence reviews have on customers, they are here to stay. For property owners specifically, reviews have a huge impact on how others view a vacation rental and the experience when staying in that rental. In fact, negative or no …

xplorie feature vacation rental pros

Xplorie Enhances Guest Experience Through Free Activities

Vacations serve as a way to get loved ones together and escape from it all. However for most families, gone are the days of just relaxing on the beach with a good book. Nowadays vacationers want to experience all the destination offers – from sampling new foods to trying daring adventures. It was that shift in travel interests that enabled …